Ethics & Complaints

If you're having a problem with a Lubbock REALTOR®

Before you file a complaint

Many problems arise because of lack of communication or the communication breaks down. Try talking to your agent's broker first, if your agent holds a salesperson's license. If your agent is the broker, you can utilize the services of the Texas Association of REALTORS® OMDUDSMAN program. This program can reestablish the lines of communication, and save both parties the trouble of filing a complaint.

Code of Ethics and Complaints

All REALTORS® must abide by NAR's Code of Ethics and Standards of Practice. The Code of Ethics and Standards of Practice outline duties that REALTORS® have to clients and customers, the public, and other REALTORS®. For more information about the Code of Ethics and Standards of Practice, visit

If you have a problem with your Lubbock REALTOR®, you can file an Ethics Complaint with the Texas Association of REALTORS®. To make sure the individual you have a complaint against is a REALTOR®, go to the Texas Association of REALTORS® File a complaint page.

If your agent is not a REALTOR®, you will need to contact the licensing agency in Texas, the Texas Real Estate Commission, phone 512-936-3000.